Skip to content
Atlas
FR EN

Atlas Assist

An assistant that answers your customers the way they write.

Atlas Assist understands written Darija, French and Arabic, answers only from your documents, performs simple actions through your APIs and hands over to an agent when needed. On WhatsApp, your website, your app or your contact centre.

Request a demo All products

Salam, chno khassni bach n7ell compte?

خاصك البطاقة الوطنية، شهادة السكنى، وورقة الأجرة ديال آخر شهر.

Source: Account opening terms, page 2

Talk to an advisor

What Atlas Assist does for you

Darija, French, Arabic understanding
Darija written in Arabic or Latin letters, Standard Arabic, French, and everyday mixes. Other languages for your markets.
Answers grounded in your documents
Terms and conditions, FAQs, procedures, price lists. Every answer cites its source; the assistant says when it does not know.
Channels
WhatsApp, website, mobile app, contact centre. One knowledge base, the same behaviour everywhere.
Actions through your APIs
Balance or file lookup, appointment booking, ticket creation. Any sensitive action can require validation.
Human hand-off
Hand-over to an agent with the full history and a summary, then back to the assistant once the case is handled.
Supervision
Resolution rate, escalations, emerging topics, answers to correct. Quality measured on real conversations before and after every update.

How Atlas Assist fits into your environment

Your channels connect to the assistant, which relies on your knowledge base and business APIs, in your cloud region. Agents keep their contact-centre tool.

Your channels

  • WhatsApp
  • Website
  • Mobile app
  • Contact centre

Atlas Assist

  • Multilingual understanding
  • Knowledge base
  • Answer engine
  • Actions and tools
  • Human hand-off
  • Supervision

Your systems

  • CRM
  • Core banking / business systems
  • Ticketing
  • DMS / documentation
  • Contact-centre tool

Hosting

Oracle Cloud Casablanca, OVHcloud Rabat, or your private cloud

Access

REST API, webhooks, SSO for supervisors

Deployment in four steps

  1. 1

    Connect the channels

    WhatsApp Business, web widget, mobile SDK or integration with your contact-centre tool.

  2. 2

    Load the knowledge

    Your documents and procedures, indexed in your cloud region, with an answer scope defined with your teams.

  3. 3

    Deploy

    As a pilot on one channel and scope, then progressive extension, with validated escalation rules.

  4. 4

    Monitor and improve

    Weekly conversation review, corrections, new topics, updates through the Run & Improve contract.

Where Atlas Assist makes the difference

  • Banking or insurance customer service

    Fewer escalations, consistent answers around the clock.

  • Telecom support

    Complaints classified and routed automatically.

  • Public digital counter

    Administrative information in Arabic and French, no queue.

Included in every deployment

  • Darija, French, Arabic and other languages
  • Data hosted in Morocco, or on your private cloud
  • Full, exportable audit trail
  • Law 09-08 / CNDP compliant design

See Atlas Assist on your own documents.

Send us your FAQ or terms and test the assistant in Darija during a demo.

Request a demo

Other products